Since 2000, Cell Box has delivered SLA-backed IT support that keeps businesses operational and secure. Our team combines proactive monitoring, fast response, and clear communication—so your users get help quickly and your leadership gets predictable, auditable outcomes. As a Cyber Trust–aligned provider, we apply hardening, patching, and incident handling practices that reduce risk and downtime.
Our IT support services include: help desk, remote & on-site maintenance, desktop & server support, network monitoring, software upgrades & patches, user training, asset management, incident response and more.
What we cover (end-to-end)
We support the full stack across multi-branch environments: endpoints (Windows/macOS), servers, Microsoft 365, email/security gateways, backups/DR, networks (LAN/WAN/VPN/SD-WAN), Wi-Fi, printing, telephony, and line-of-business apps. Whether you need a fully managed service or co-managed support alongside your internal IT, we tailor the scope and escalation paths to your environment. We ensure your systems stay available, secure and performant — so you can focus on what you do best: running your business.
How we work
Our service desk is built for reliability and visibility. Users can raise tickets via portal or email; every request is triaged, tracked, and resolved with documented steps. We prioritize prevention—patching, asset hygiene, vulnerability remediation, and continuous monitoring—so incidents are less frequent and recovery is faster when they happen.
Our Services
- Remote & On-Site Support — Fast issue resolution by certified engineers.
- Helpdesk & Ticketing System — Track service requests and monitor SLAs.
- Preventive Maintenance — Regular updates, patch management, and system audits.
- Monitoring & Alerts — Real-time health checks on servers and applications.
- Asset Management — Track hardware, licenses, and lifecycle management.
- IT Consultancy — Strategic guidance for upgrades, migrations, and digital transformation.
Why Companies Choose Cell Box IT Managed Service
- 24/7 proactive monitoring and rapid response
- SLA-driven performance commitments
- Experienced team certified in Microsoft, Cisco, VMware
- Integration with your existing CRM or ERP systems
- Flexible service levels — from project-based to full outsourcing
Need Reliable IT Support You Can Count On?
From troubleshooting to full managed services, Cell Box provides SLA-backed IT support and proactive monitoring for businesses of all sizes. Our certified engineers keep your systems secure, your users productive, and your operations always connected.
- ✔️ SLA-backed response and escalation framework
- ✔️ Remote & on-site support across branches
- ✔️ Proactive patching and preventive maintenance
- ✔️ Security alignment with Cyber Trust Mark standards
Request an IT Support Consultation